Total Quality Management in Education

Buku Total Quality Management in Education ditulis oleh Edward Sallis adalah sebuah buku yang dapat dijadikan sebagai rujukan bagi kalangan akademis (penelitian atau tesis) dan kalangan praktisi pendidikan. TQM merupakan solusi yang diberikan guna menjadikan organisasi anda menjadi unggul.

Apa isi dari buku tersebut? Bagi yang meneliti manajemen, leadership, atau butuh beberapa teori dari Edward Deming, Joseph Juran, Philip Crosby, Tom Peters, atau Kaoru Ishikawa sangat tepat sebagai bahan rujukan.
Berikut adalah isi dari bab buku tersebut:

1. Basics (The message of quality, Why quality?, The four quality imperatives, The origins of the quality movement, The contributions of Deming, Shewart and Juran, The growth of interest in quality)
2. Quality (The idea of quality, Quality as an absolute, The relative notion of quality, Two concepts of quality, The consumer’s role in quality, Quality control, quality assurance and total quality, The educational product, Service quality, Education and its customers)
3. TQM (TQM—some misconceptions, Continuous improvements, Kaizen, Changing cultures, The upside-down organization, Keeping close to the customers, Internal customers, Internal marketing, Professionalism, The quality of learning, Barriers to introducing TQM)
4. Gurus (W Edwards Deming, Joseph Juran, Philip Crosby—Quality is Free, Tom Peters, Kaoru Ishikawa)
5. Kitemarks (ISO9000, Investors in People UK, The Deming Prize (Japan), The Malcolm Baldrige National Quality Award (United States), The European Quality Award)
6. Organization (Institutional life-cycle theory, TQM organizations, Lean form, simple structure)
7. Leadership (The educational leader, Communicating a vision, The role of the leader in developing a quality culture, Empowering teachers)
8. Teamwork (The importance of teamwork in education, Teams—the building blocks of quality, Team formation, The effective team, Quality circles)
9. Knowledge (What is knowledge management?, What happens if we ignore our knowledge base?, What is knowledge?, Implications for managers, Sharing knowledge, Communities of knowledge, Knowledge of creation, Learning conversations—learning from tacit knowledge, Knowledge and Kaizen)
10. Tools (Brainstorming, Affinity networks, Fishbone or Ishikawa diagrams, Force-field analysis, Process charting, Flowcharts, Pareto analysis, Career-path mapping)
11. Benchmarking (What is benchmarking?, Learning from the best, Internal benchmarking, Functional/competitive benchmarking, The educational travel club, Generic benchmarking, How to set up a benchmarking exercise, Planning a benchmarking exercise, The benefits of benchmarking, Are there any drawbacks to benchmarking?)
12. Measurement (Why measure educational quality?, Why value-added?)
13. Budgeting (Linking budgetary delegation to TQM, The neglect of the budgetary dimension, The link between empowerment and delegated budgets, How delegated budgets can aid quality improvement, Resource allocation models, Links to case-loading, Concluding issues)
14. Strategy (Strategic quality management, Vision, mission, values and goals, Market research, SWOT analysis, Moments of truth, The strategic plan, Developing long-term institutional strategies, Business and operating plans, The quality policy and the quality plan, The costs and benefits of quality, The costs of prevention and failure, Monitoring and evaluation)
15. Framework (Quality frameworks, Components of a quality framework, Applying the framework)
16. Self-assessment (What is self-assessment?, Using a self-assessment checklist, Constructing the action plan, The self-assessment quality indicators, The grading scale, Self-Assessing Educational Institutions—an instrument for self-auditing)

Buku setebal 176 halaman penuh dengan isi yang berbobot dapat menambah khasanah dan wawasan keilmuan anda, terutama anda sebagai pendidik atau bekerja di kependidikan.
Nah, kurang pas kalau anda membaca buku ini tanpa kudapan istimewa. Kami, Delicia menawarkan bagi pelanggan yang membeli 2 pack brownies (all variant) mendapatkan file buku tersebut.



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